FREQUENTLY ASKED QUESTIONS
Submit any questions you might have via our Contact Form. See the following questions and answers:
Q: How do I change my Username?
A: We will need to do that just email us your current username and the one you would like to use. Username’s are published on the site for bidding and purchase history information so you should not use your email address as a username.
Q: I can’t seem to get a password to take when registering.
A: Please try again keeping in mind you likely can’t use special many characters like “.,@#%!()-+’;:” etc. The password must also be at least 6 characters long. Finally if your password is “Greens” then “greens” will not work as the password is case sensitive.
Q: Why can’t I bid?
A: Try again making sure you are logged in, enter the amount of your bid or click on the increase/decrease buttons, click the Bid button. If you are still having problems let us know any error messages you might receive.
Q: Why was I outbid by less than the bidding increment?
A: Bidders can always bid any amount over the next required bid. At times this results in a subsequent bidder entering a bid slightly above your secret to bid. You can click on Auction History to see all the bids and proxy / automated bids. Bids executed at the exact same time indicate a new bid and the automatic entering of a proxy bid toward the earlier bidders secret high bid. The first bidder wins tie bids and this is one reason people often bid in odd amounts.
Q: What is the purpose of the 15 second rule?
A: Many people do not like the eBay model where people can use sniping computer programs to bid literally at the second with no time for the prior high bidder to respond. A real live auction does not end at a certain time, they end when the auctioneer does not see any further bidding (going once, going twice, sold). Snipe programs don’t work with our site or, as far as we are aware, any other site aside from eBay. Our auctions come with snipe protection, which automatically extends the auction if someone bids in the last 15 seconds similar to a real old fashion in person auction. That is the intent.